pak804 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") sets out how pak804 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and otherwise processes personal data relating to users ("you", "your", "User") who access or register on the pak804 platform at pak804.bio.

This Policy applies to all personal data collected through: the pak804 website and any associated mobile application; communications between you and pak804 customer support; your participation in promotions, surveys, or feedback programmes; and any other interaction you have with pak804 as a platform or as a business.

By registering an account on pak804 or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how pak804 handles your personal data, you should discontinue use of the Platform and contact our support team to request account closure.

2. Data Controller

For the purposes of applicable data protection law, pak804 acts as the Data Controller in respect of the personal data of its registered Users. As Data Controller, pak804 determines the purposes and means by which your personal data is processed.

If you have any questions regarding how your personal data is handled, or wish to exercise any of the rights described in Section 11 of this Policy, please contact our Data Protection team using the contact details provided in Section 16.

3. Data We Collect

pak804 collects the following categories of personal data from its Users:

pak804 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where expressly required for responsible gaming or self-exclusion purposes and where you have provided such information voluntarily.

4. How We Collect Your Data

pak804 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically as you interact with the pak804 platform, including via cookies, web beacons, server logs, and similar tracking technologies.
• Third-Party Sources: Identity and fraud verification data received from KYC service providers; payment transaction data from payment processors including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; and risk data from fraud prevention partners.
• Public Sources: Publicly available information used for the purposes of identity verification, fraud prevention, or compliance with anti-money laundering obligations, where permitted by applicable law.

5. How We Use Your Data

pak804 processes your personal data for the following purposes:

• To create, manage, and maintain your pak804 account;
• To verify your identity and age in compliance with our Know Your Customer (KYC) obligations — pak804 strictly enforces a 21+ age requirement across all gaming and betting services;
• To process deposits and withdrawals in Pakistani Rupees (PKR) and via supported payment methods;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To monitor gaming behaviour for responsible gaming purposes and to provide access to self-exclusion and limit-setting tools;
• To provide customer support and respond to enquiries and complaints;
• To improve, personalise, and develop the pak804 platform and its features;
• To send you transactional communications including account verification, deposit confirmations, and withdrawal notifications;
• To send marketing communications where you have given your explicit consent to receive them;
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) laws and licensing requirements;
• To enforce our Terms & Conditions and protect the rights, property, and safety of pak804, its users, and third parties.

6. Legal Basis for Processing

pak804 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — including account management, payment processing, and the delivery of gaming services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and age verification obligations.
• Legitimate Interests: Processing carried out in pursuit of pak804's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing of data for optional purposes such as marketing communications, where you have provided your express, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

pak804 does not sell, rent, or share your personal data with unaffiliated third parties for their own commercial purposes. We may share your personal data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the pak804 platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard), KYC/identity verification providers, fraud prevention services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on pak804's instructions and to maintain appropriate security standards.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or regulatory authority, pak804 may be obliged to disclose certain personal data. pak804 will only disclose the minimum data necessary to satisfy such requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of pak804's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
• With Your Consent: In any other circumstances where you have provided your explicit prior consent to the relevant disclosure.

All third-party service providers engaged by pak804 are required to implement and maintain appropriate technical and organisational measures to protect the personal data they process on our behalf.

8. Cookies & Tracking Technologies

pak804 uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the operation of the pak804 platform. These include session authentication cookies, security cookies, and load-balancing cookies. These cannot be disabled without severely impairing your ability to use the platform.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect anonymised or pseudonymised information about how Users navigate and interact with the pak804 platform, enabling us to improve performance, fix errors, and enhance the user experience.
• Marketing Cookies: Used to track your activity across sessions for the purpose of delivering relevant promotional content, where you have consented to receive marketing communications from pak804. You may opt out of marketing cookies at any time via your account settings.

Most web browsers allow you to control or delete cookies through your browser settings. However, disabling strictly necessary cookies will impair core platform functionality. Detailed browser-level cookie management instructions are available in your browser's help documentation.

9. Data Retention

pak804 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods are as follows:

• Account Data: Retained for the duration of your active account relationship with pak804, plus a minimum of five (5) years following account closure, in line with AML and regulatory record-keeping obligations.
• KYC & Identity Verification Data: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable regulation.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support & Complaint Records: Retained for three (3) years from the date of resolution.
• Marketing Consent Records: Retained for the duration of your marketing consent plus three (3) years following withdrawal of consent, to demonstrate compliance.
• Technical & Usage Data: Retained in anonymised or aggregated form for up to two (2) years for analytics and platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pak804's data disposal procedures.

10. Data Security

pak804 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pak804 platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls ensuring that pak804 staff can only access personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing conducted by independent third-party security specialists;
• Multi-factor authentication options for user accounts and mandatory for internal administrative access;
• Continuous monitoring of platform infrastructure for anomalous activity and potential security incidents;
• Formal data breach response procedures, including notification to affected users and relevant authorities within required timeframes where a reportable breach occurs.

11. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data pak804 holds about you:

• Right of Access: You have the right to request a copy of the personal data pak804 holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by pak804.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to pak804's legal retention obligations.
• Right to Restriction: You have the right to request that pak804 restricts the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where pak804 relies on legitimate interests as the legal basis, including objecting to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact pak804's Data Protection team using the details in Section 16. We will respond to all valid requests within thirty (30) calendar days. We may require you to verify your identity before processing your request.

12. Children & Minors

pak804 services are strictly intended for adults aged 21 and above. pak804 does not knowingly collect personal data from any person under the age of 21. Age verification checks are conducted on all new accounts as part of the registration and KYC process.

If pak804 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. Any funds deposited by an underage user will be returned to the payment source, net of any winnings generated during the period of underage access.

If you believe a person under the age of 21 has accessed pak804, please notify our support team immediately at [email protected] so that we can take appropriate action without delay.

13. Marketing Communications

pak804 may send you marketing communications — including information about new games, PSL cricket betting promotions, bonus offers, and special events — where you have given your express consent to receive such communications at the time of registration or at a later point via your account settings.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by pak804;
• Updating your communication preferences in your pak804 account settings under "My Preferences";
• Contacting pak804 customer support and requesting removal from all marketing lists.

Please note that opting out of marketing communications does not affect your receipt of essential transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and account-related updates, which are necessary for the operation of your pak804 account.

Opt-out requests are processed within five (5) business days. You may continue to receive previously scheduled communications during this period.

14. Third-Party Links

The pak804 platform may, from time to time, contain references or links to third-party websites or services, including payment processors and responsible gaming support organisations. This Privacy Policy applies solely to data collected and processed by pak804.

pak804 has no control over the privacy practices, content, or data handling of any third-party website or service. We strongly encourage you to review the privacy policy of any third-party website before submitting personal data to it. pak804 accepts no responsibility or liability for the privacy practices of third-party sites.

15. Policy Amendments

pak804 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, pak804 will notify registered Users by email or through a prominent on-platform notice prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy indicates when the most recent revision was made. Your continued use of the pak804 platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how pak804 is protecting and using your personal information.

16. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pak804 handles your personal data, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: Privacy Request – [Your Registered Email Address]
• Live Chat: Available 24/7 via the pak804 platform
• Response Time: All privacy-related requests acknowledged within 5 business days; substantive response within 30 calendar days

If you are not satisfied with pak804's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or regulatory body in your jurisdiction.